FAQs
- How do I book places for Breakfast and After School clubs?
- If you are not already registered, please find our registration form here.
- How do I book places for Holiday Club?
- Once you are registered you will be given a pack including forms for Holiday Clubs. If you are not registered please contact us by email, or phone.
- Do I need to provide food?
- We provide snacks at After School Club, as well as breakfast at Breakfast Club; children are not allowed to bring in their own food due to allergy concerns. During Holiday Club we provide morning and afternoon snacks, but children will need to bring in their own lunch. Please ensure no nuts are included, and all small fruit is cut up.
- Can my child walk home on their own?
- Due to safeguarding, our policy is to only release children to an authorised responsible person. Please ensure anyone likely to collect your child is named on your registration form.
- Someone else is collecting my child – do I need to do anything?
- If someone other than those named on your registration form is picking up your child, please ensure that we are told in advance.
- What do I do if my child is unable to attend an already booked session?
- Please ensure you inform us via phone or email, before 3pm if your child is not attending a booked After School Club session. If they will not be attending a Breakfast or Holiday Club session, please let us know as soon as possible.
- How do I cancel a booked place?
- We require 4 weeks written notice to cancel a booked place.
- What are your office hours?
- The club is open 7:30am – 9am, and 3pm – 6pm during term time; and 8am – 6pm during the holidays. However questions and queries will be picked up between normal office hours.
- Does it matter which school my child attends?
- For Breakfast and After School Clubs clubs we are only able to take in children from the schools listed here. Holiday Clubs are open to children from any school.
- I have a complaint/compliment about the club.
- We welcome any and all feedback, but if you feel that we have not met your expectations, please find the Complaints Procedure, on our Policy Page.
- My child is entitled to free school meals, are you part of the government scheme offering Holiday Provision?
- Yes we are, for Bristol City Council, and South Gloucestershire Council. Please get in contact with us for further information.